faq

About GCX

We are GCX – Global Courier Express, an Israeli courier company Licensed customs agent that serves as a customs trustee that enforces the legality of import and carries out tax collection.
Among all company’s activities, we also handle shipments of goods purchased online and transferred to us by our agents based abroad for customs clearance in Israel.
Following customs clearance, we deliver the goods to customers in Israel.

Contacts

GCX invests considerable resources in its prompt high-tech service based on our experience. On the company’s website, you can chat with a representative and track your shipment. Use the “contact us” button to send us your query and we will get back to you shortly (usualy in less then 3 business hours).

Taxes and other clearance costs

The Shipper bears sole responsibility for the goods, except if the goods are damaged while being in our possession or under our control. Any complaint or demand in regards of the purchased goods, including non-compatibility, defect, deception, error, etc. should be addressed to the vendor only.

According to the laws in Israel, there are various taxes that apply to imported goods, such as VAT, purchase tax, etc.

In addition, there are levies/fees imposed on certain goods by various authorities, such as the Ministry of Health, Ministry of Communications and Ministry of Transport.

Import of goods by mail or air forwarding is exempt from payment of taxes on goods valued at no more than $75 (excluding tobacco and alcohol/shipments containing goods requiring the approval of a government entity, such as the ministries of Transport/Communications/Health, etc.).

If the value of goods is $75-$500, the goods are exempt from taxes, except for purchase tax (if applicable) and VAT (calculated based on the CIF value that includes the cost of goods + transport value and a relative value for insurance).

Goods, the value of which exceeds $500, are subject to taxes applicable, similar to commercial import, even if they are sent as a gift by a private person, and even if they were previously used.

Additional information can be found in the Guide to Personal Import via Parcel Post (the tax rates applicable to various goods typically imported for personal use are presented in the Taxes Table).

Details regarding the Customs Law can be found on the Tax Authority website –

https://taxes.gov.il/English/customs/PersonalImport/Pages/Personal-Import-Loby.aspx

The process of releasing goods from customs involves physical operations in conjunction with the Customs, which require human resources and technology systems. Additional payments to authorities may apply, such as an entry fee, computer fee, security fee, cargo terminal handling fee and storage fee (in case the shipment was not released within the period of time Defined by law).
We have no control over these fees and they are not paid to us.
These costs are accompanied by the company’s handling fee for our professional services.
Tax calculation in accordance with the law is based on product’s value plus the value of transportation.
Any product valued at over $75 is subject to VAT. Should you decide to carry out the clearance independently, you can find all the relevant information on the websites of the Chamber of Commerce, Tax Authority and other relevant government agencies’ websites.
Please note that independent clearance via the Chamber of Commerce also involves handling fees.
As mentioned, you can find out the pricelist of the Chamber of Commerce on the relevant website.

Unfortunately, we have no control over publications on websites that are not under our control.
You can contact the website, on which you made a purchase, and check it accordingly. Some websites make sure to inform customers that additional taxes may be required in the destination country.
However, we are acting in compliance with the Israeli laws, which require customs clearance of personally imported goods.
This procedure involves physical operations in conjunction with the Customs, which require human resources and technology systems – we charge a handling fee for this service.
The handling fees may vary, depending on the type and value of goods, clearance procedure, etc., and are listed on the company’s website. Should you decide to carry out the clearance independently, you can find all the relevant information on the websites of the Chamber of Commerce, Tax Authority and other relevant government agencies’ websites.
Please note that independent clearance via the Chamber of Commerce also involves handling fees.
As mentioned, you can find out the pricelist of the Chamber of Commerce on the relevant website.

On the Israel Tax Authority’s website, the law is fully specified and is openly presented to the public, stating that a product valued at over $75 is subject to VAT.

Other payments and/or levies that may apply are specified on various government agencies websites, such as the Ministry of Communications, Ministry of Health, Ministry of Transportation, etc.

It should be noted that some products might require physical inspection to be conducted by the relevant government agencies.

Our activities are based on the data provided to us by the seller/vendor.
In rare cases, the information we receive does not include discounts or special credits implemented at the time of purchase.
If you have proof of paying an amount that is different from the amount stated by the forwarder, please send us the correct invoice along with the shipping number via our website, so that we would be able to match the invoice and the shipping number. We will check with the vendor and keep you posted accordingly.
It should be noted that at the inquiry stage, the shipment will be stored under customs supervision and storage fees may apply in accordance with law provisions, over which we have no control.

If we do not have the documentation regarding this matter and it is not stated in the bill of lading provided to us by the vendor, we contact the vendor abroad to clarify the matter and inform our customers accordingly.

Please note that during the clarification stage, the shipment will be stored under customs supervision, which may require additional storage fees.

In case all costs were indeed paid in advance, the shipment will be released and delivered to you (without additional costs, except for storage fees, if any).

If this is not the case, we will contact you again to charge the release handling fee and storage fee.

Please note that storage fees at the Ben Gurion Airport cargo terminal are applicable to the importer (i.e., they are applicable to you) and in accordance with the above, we may charge you accordingly.

This payment is transferred directly to the cargo terminal. It is required by law and we have no control over it.

You can pay for our services provided via the link sent to you by email or message. Payment is carried out by credit card only.
Please note that the longer the payment is delayed, the more storage fees you will pay for the shipment being stored under Customs supervision. We cannot estimate these costs – they are not paid to us and we have no control over them.

After payment, the shipment enters into the customs clearance process. Following clearance, the shipment leaves the airport facilities for distribution.

Usually, the procedure ends quickly and without encountering any problems.

Should the shipment require physical inspection by Customs, we will continue to handle the situation, however, the process may take a few more days, subject to Customs decision.

As mentioned, you can can always keep up-to-date with the progress via our website.

This may be due to the fact that the current value of the product exceeds $75 or the Customs laws have changed.
Our company is obligated to declare and conduct a complete clearance process regarding any shipment we are handling, subject to the laws of the State of Israel applicable to personal import. These laws can be found on the Tax Authority website.

In such a situation, we will inform our representative abroad that the customer refuses to pay, and the representative will inform us on the vendor’s/seller’s decision.

Until then, in accordance with the law, the shipment will be stored at the cargo terminal under Customs supervision.

It should be noted that should you reconsider your decision and request to clear the shipment, our fee will be accompanied by storage fees for each day the shipment was stored at Customs, as prescribed by law. As stated, these storage fees are transferred directly to the cargo terminal and we have no control over them, since they are required by law.

At the same time, we recommend to contact the seller/vendor and request to return the product.

Please note that from the moment you decide not to use our services to clear the shipment, we are guided by our representatives abroad not to receive instructions from the buyer, but from the seller only, and unfortunately, we will no longer be able to assist you.

You can speed up the process by contacting the vendor/seller only and not us.

According to Customs procedures, shipments of personally imported goods that are not cleared within a specified period of time will be stored at the Customs terminal at Ben-Gurion Airport until customs clearance confirmation is obtained. Storage fees are collected in accordance with the pricelist on Maman website. These costs are collected from the importer (you) and our company has no control over them.

According to the laws of the State of Israel, Eilat residents are exempt from paying VAT (17%). Clearance process includes VAT collection from the importer. Upon delivering the shipment, the importer must submit a bill of lading to the Customs offices in Eilat, along with the vendor’s account number, tax invoice/receipt and entry number in order to receive the refund.

The customs conversion calculator includes the value of transportation regarding goods, the value of which exceeds $75. For example, if you have personally imported a product valued at $80 and transportation value is $10, then taxes will amount to $90. On the other hand, if the value of the product is $60, i.e. less than $75, the product is exempt for taxes. All the relevant information appears on the Tax Authority website.

This is only possible only if you present an invoice from the vendor stating that the value of goods is less than $75 and the remaining amount is due to transportation. Customs regulations do not refer to “dividing packages”, but rather to the change in goods’ value compared to reports received from abroad. We are not authorized to open and divide packages.

Customs clearance procedure

By law, shipments of 5 kg or more and/or $100 or more require a valid ID or passport number to clear the goods.
ID or passport number is required for shipments that are being stored or shipments that require a dedicated clearance process.

There may be various reasons for the shipment being delayed/not being cleared from Customs, the most common of which are:

  • The shipment has not yet landed in Israel – you can track the shipment status on our website.
  • The shipment is detained for inspection by Customs or another government agency. You can track the shipment status on our website.
  • Prior to arranging the payment of taxes required for clearance, please contact us by opening an application on the website.

These are matters of law and processes that are not related to us.

In the clearance process, the shipment undergoes a computerized inspection in conjunction with Customs and sometimes, Customs require the goods to be physically examined.

We do not have the ability to predict if Customs will require inspection and this is not under our control.

For example, some products are considered sensitive and therefore, the chance of them being physically examined is higher (such products include drones, electric scooters, etc.).

According to the Israeli Customs laws, certain goods require the approval of a competent authority upon their clearance from Customs.
For example, automotive parts, certain communication products, etc.
The importer (you) is required to present these certificates to Customs authorities as part of the clearance process that our company will carry out for you.
This process involves the attendance of a representative from the relevant government ministry as required by law, and a representative on our behalf will carry out the inspection for you.
Please note that should additional fees be required, they will be imposed on you.

As mentioned, you may clear the goods independently via the Chamber of Commerce or in any other way, you choose. In such case, you will not have to pay for our services. However, to the best of our knowledge, the Chamber of Commerce also charges handling fees for customs clearance, but you are, of course, welcome to verify this information.

Distribution

During distribution, a message will be left or a text message will be sent to your mobile phone number written in the order. In any case, the shipment can be tracked on our website.

Shipments are distributed according to distribution routes during the day. The shipment will be delivered to the address stated in the order and can be received by you or anyone on your behalf upon presenting an ID (proving the recipient is over the age of 18). The recipient will have to provide his signature upon receiving the delivery.
In case no one is available at the delivery address, a message will be left or a text message will be sent to the mobile phone number written in the order.

The packages are stored in a designated area at Ben-Gurion Airport, and access is permitted to authorized personnel only.
Therefore, you cannot pick up the package from the company’s warehouses at Ben Gurion Airport.

Packages received by the company are transferred for clearance and distribution directly.
In rare cases, if we detect external visible damage, we inform accordingly and provide further treatment.
Under any law, our company is not responsible for damages and is not liable to provide any financial compensation, and therefore it is the consumer’s responsibility to negotiate with the seller/vendor regarding refund/compensation in connection with the damages caused.

In case of missing items, you should contact the vendor/seller who failed to provide the ordered goods and present the relevant invoice and list of items that were supposed to be shipped.

Export and product return overseas


Yes, we provide such export services for a separate fee.
Returning the shipment depends on its contents and airline’s security considerations (e.g., mobile devices containing lithium batteries, liquids, chargers defined as dangerous, etc.).
The process involves fees for transshipment, opening a file at Customs, entry fee, handling and storage fees at the cargo terminal, shipping fees and levies.
In some cases, the seller bears the costs for returned products and therefore, each case should be reviewed accordingly.
For price quotes, please contact us by email at export@gcx.co.il.

Yes, we provide export services for a separate fee.
The export process starts with picking up the package via a courier, who delivered it to Ben Gurion Airport. After measuring and weighing the package, preparing the bill of lading and undergoing the required security processes, we send the package to its destination abroad.
The cost of export is composed of air transport + fuel and security levies.
For price quotes, please contact us by email at export@gcx.co.il.

You can track the package on our website by entering the number of your export bill of lading.

The price depends on the shipping destination and package weight, and is composed of air transport + fuel and security levies.

It is hereby clarified that the above information is provided for convenience only and may change at any time due to changes in legislation or provisions of Customs or any other government/regulatory entity in the State of Israel or abroad